Everything you need to know before, during, and after your appointment to help make your mobile detailing experience simple, smooth, and stress-free.
Thank you for choosing Soriano's Mobile Car Wash & Detailing. This guide will help you understand what to expect before, during, and after your appointment.
A few simple steps before your appointment will help us provide the best possible service and ensure everything runs smoothly.
Before your appointment, please take a moment to review your scheduled date, time, selected service, and service location. Making sure everything is correct helps us arrive prepared and provide the best possible experience.
If you need to reschedule your appointment, please let us know at least 24 hours in advance. This allows us to adjust our schedule and offer that appointment time to another customer. If your service required a booking deposit, it can be applied to your new appointment in accordance with our cancellation policy.
Please choose a safe and accessible location where we can comfortably perform the service. A driveway or designated parking space is always the preferred option because it allows us to work safely and efficiently.
In many cases, we can also perform the service on the street, provided the area is safe and does not present a risk to our team or your vehicle. We cannot work on busy roads, high-traffic streets, or other locations where passing vehicles could create a safety hazard.
If you're unsure whether your location is suitable, simply contact us before your appointment and we'll be happy to help you determine the best option.
Before we arrive, we recommend removing any personal belongings, valuables, important documents, and fragile items from your vehicle whenever possible. This allows us to clean every area more efficiently while helping protect your personal property.
If your selected service includes cleaning the trunk, please empty it before your appointment so we can thoroughly clean the entire area. The same recommendation applies to child seats if you would like the areas underneath or behind them to be cleaned.
Taking a few minutes to prepare your vehicle before we arrive helps us spend more time focusing on the detailing itself and ensures the best possible results.
Please make sure your vehicle will be accessible at the scheduled appointment time. If your vehicle is located inside a gated community, apartment complex, parking garage, or workplace, please provide any necessary gate codes, parking instructions, or access information before we arrive.
If you won't be present during the appointment, please arrange for someone to provide access to the vehicle or leave the keys with a trusted person if needed. Be sure to let us know in advance so we can coordinate everything smoothly.
Having access ready before we arrive helps us begin your service on time and avoid unnecessary delays.
When booking your appointment, please let us know the actual condition of your vehicle. This helps us schedule enough time and arrive fully prepared to provide the best possible service.
Please let us know if your vehicle has excessive pet hair, large amounts of sand, strong odors, heavy dirt buildup, or any other condition that may require additional time or specialized cleaning.
If you don't have a driveway or designated parking space and the service will need to be performed on the street, please let us know when booking so we can confirm that the location is safe and suitable for mobile detailing.
Protecting your personal property helps us provide a safer and more efficient detailing experience.
Customers are responsible for removing personal belongings before their appointment whenever possible. This includes cash, wallets, jewelry, important documents, electronics, firearms, and other valuable or fragile items.
Soriano's Mobile Car Wash & Detailing LLC is not responsible for personal items left inside the vehicle that become lost, misplaced, or damaged during the normal cleaning process.
The condition of your vehicle helps us estimate the time, equipment, and level of service needed for your appointment.
Our pricing and estimated service time are based on the information provided when your appointment is scheduled. Please let us know the actual condition of your vehicle so we can prepare accordingly.
Be sure to tell us if your vehicle has excessive pet hair, large amounts of sand, strong odors, heavy dirt buildup, food spills, severe stains, excessive trash, or any other condition that may require additional time or specialized cleaning.
If, upon inspection, your vehicle requires substantially more work than originally expected, we'll discuss the situation with you before beginning the service. No additional work or charges will ever be made without your approval.
Our payment and deposit policies help us reserve appointments fairly while providing reliable service to every customer.
Most of our services require a booking deposit to reserve your appointment. The deposit is not an additional fee—it simply secures your scheduled date and time so we can dedicate that appointment exclusively to you.
Depending on the service selected, the required deposit is typically 25% and may be 30% for certain premium packages. Your deposit is always applied toward your final balance.
The remaining balance is due upon completion of your service unless another payment arrangement has been made in advance.
If you need to reschedule, please notify us at least 24 hours before your appointment. Your existing deposit can be applied to your new appointment in accordance with our cancellation policy. Same-day cancellations, cancellations made within 24 hours, or missed appointments may result in the deposit being forfeited.
Weather is one of the few factors that may affect a mobile detailing appointment.
As a mobile detailing service, severe weather may require your appointment to be rescheduled. Our priority is to deliver the highest quality results while maintaining a safe working environment for both our customers and our team.
If weather conditions prevent us from performing the service safely or properly, we'll contact you as soon as possible to arrange a new appointment at no additional charge.
We may document our work to maintain quality standards and showcase the results of our detailing services.
We may photograph or record vehicles before, during, or after the service for documentation, quality control, training, and marketing purposes.
Whenever reasonably possible, we avoid displaying personally identifiable information such as license plates, home addresses, or individuals without permission.
If you prefer that your vehicle not appear in promotional content, simply let us know before your appointment and we'll gladly respect your request.
Your satisfaction is important to us, and we're committed to providing professional service and quality results.
If you believe any part of the agreed service was missed, please contact us within 24 hours of your appointment. We'll gladly review your concerns and work with you to reach a fair and reasonable solution.
Our goal is to build long-term relationships through honest communication, professional workmanship, and outstanding customer service.
Our commitment goes beyond detailing—we're dedicated to earning your trust with every appointment.
At Soriano's Mobile Car Wash & Detailing LLC, we believe that professionalism is about more than delivering a clean vehicle. It means respecting your time, your property, and your trust throughout every step of the experience.
Thank you for choosing us. We truly appreciate the opportunity to care for your vehicle and look forward to serving you again.